Privacy Policy

Effective Date: September 03, 2015

This Privacy Policy describes IBA Support Services, online data collection practices and how we use and protect your personal information collected online. This Privacy Policy applies only to the information collected on the general website (www.ibasupportservices.com), and does not apply to information that IBA Support Services obtains about you from other sources.

Please note any Protected Health Information collected on the Website will be used and disclosed only in accordance with Aurora’s Notice of Privacy Practices as further set forth below.

Your Consent

By using the Website, you consent to the collection and use of your information in the manner we describe in this Privacy Policy. IF YOU DO NOT AGREE WITH THESE TERMS, DO NOT USE THIS WEBSITE.

What information we collect and how we use it.

Information we collect- When you browse our site and do not interact with the site for any online service or product from IBA, you browse anonymously. Personally identifiable information–such as your name, address, phone number and email address–is not collected as you browse. When you become a registered user on our site, or choose to interact with our site in other ways. We do not collect Social Security numbers via a IBA Support Services website. The type of product or service that you seek will determine the personal information that is collected. For a listing of the exact type of personal information that will be collected from you, please refer to the appropriate online form.

Tracking activity on our website

We track how our site is used by both anonymous visitors and visitors who interact with the site. One way we track is by using “cookies.” A cookie is a small file or string of text on the site user’s computer that is used to aid Web navigation. Two types of cookies are commonly used. A session cookie is created by a website when that website is accessed; that type of cookie is automatically deleted by closing the Web browser. A persistent cookie is a cookie that is stored on the hard drive of the user’s computer for a period of time chosen by the website that set the cookie, usually for a number of years, unless the user deletes it manually. This policy distinguishes between short-lived cookies and long-lasting cookies. Short-lived cookies include all session cookies and those persistent cookies that are set to be stored for no more than one week. IBA-related websites may at times require users to accept short-lived cookies in order for the websites to function properly. Long-lasting cookies may be used on the site to track visitor practices to help determine which site features and services are most important and guide editorial direction. Other long-lasting cookies may make it possible for the user to access the site without requiring entry of a user name or password, allow the user to view different restricted areas of the site without reregistering, allow the user to personalize the site for future use and provide other features and benefits. Users who do not desire the functionality created by the long-lasting cookie can disable the long-lasting cookie function, either by indicating when asked that they do not wish to have a long-lasting cookie created or by disabling the long-lasting cookie function on their Web browser. Individuals can opt out of long-lasting cookie functions that permit tracking of personal information at any time. Cookies are required for the Members-Only and e-commerce sections of the website. Cookies are essential for site administration and security. Another way we track site activity is by using transparent electronic images called “clear GIFs,” “Web bugs,” or “Web beacons” on this site’s Web pages. These images count the number of users who visit that page from specific banner ads outside www.ibasupportservices.com or through email links. A similar image, sometimes called a “spotlight tag,” is used on this site’s Web pages where transactions take place. The spotlight tag collects numeric information, such as the dollar amount of an online purchase, to help us understand usage of the site. We do not use any of these electronic images to collect personally identifiable information.

How we use personal information

Once collected, we may use your personal information (except for email address, which is outlined below) for the following purposes:

  • Register you for programs and services you have requested
  • Answer your emails or on-line requests
  • Send information you request
  • Ensure the IBA Support Services site is relevant to your needs

How we use your email address

We do not share, sell, trade, exchange or rent your email address to vendors for them to market their products or services to you. When we hire vendors to deliver emails to you on our behalf, they are under agreement and limited from using your email address for any other purpose. When we send email to you, we may be able to identify information about your email address, such as whether you can view graphic-rich HTML email. If your email address is HTML-enabled, we may choose to send you graphic-rich HTML email messages. These email messages may contain “clear GIFs” or “Web beacons” to measure the offer’s effectiveness so we know how to serve you better. We do not collect personally identifiable information.

Changes to our policy

We reserve the right to modify or amend this Privacy Policy at any time. All changes to this Privacy Policy will be effective immediately upon their posting to the Website. We will notify you of material changes to this Privacy Policy by conspicuously posting the changes on the Website. Information collected before changes are made will be treated in accordance with the previous Privacy Policy. Continued use of the Website after the effective date of a modified privacy policy will indicate your agreement to any modified terms.  Each version of our Privacy Policy will be prominently marked with an effective date.

Health Insurance portability and accountability act of 1996 (HIPPA) and state law.

IBA Support Services use and disclosure of certain of your information may be subject to the requirements of the Health Insurance Portability and Accountability Act of 1996 and it is implementing regulations (“HIPAA”) and applicable state law. Any information that you submit to us that constitutes “Protected Health Information,” as defined by HIPAA, is subject to HIPAA and applicable state law. The term “Protected Health Information” or “PHI” refers to individually identifiable health information about your past, present or future physical or mental health or condition, the provision of health care to you or the past, present or future payment for such care. If any information collected on this Website constitutes PHI, then our Notice of Privacy Practices will apply.

Children under 13

No part of the Website, or any services made available through the Website, are designed or intended to attract children under the age of 13. No personal information is knowingly collected from any person under the age of 13.

Information security

IBA Support Services, implements security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. We restrict access to personal information to IBA Support Services business partners who may need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

With whom we may share information

IBA Support Services, may disclose your personal information if required to do so by law or in the good-faith belief that such action is necessary to: (a) conform to legal requirements or comply with legal process served; (b) protect and defend the rights or property of IBA Support Services; or (c) protect the personal safety of IBA Support Services personnel or members of the public in urgent circumstances.

No guarantee

Unfortunately, No Data transmission over the internet or any wireless network can be guaranteed to be perfectly secured. As a result, while we strive to protect your personal information using commercially available and industry standard encryption technology, we cannot ensure or guarantee the security of any information you transmit to us, and you do so at your own risk

In the event of a security breach of your personal information

If we determine that your personal information has or may reasonably have been disclosed due to a security breach of our systems, we will notify you in accordance with and to the extent required by applicable state and federal law using the information that we have on file.

Linking to other Internet sites

You should be aware that other Internet sites that link to IBA Support Services site or to an IBA Support Services email may contain privacy provisions that differ from the provisions of this Internet Privacy Statement. To ensure your privacy is protected, we recommend that you review the privacy statements of other Internet sites you visit.